About us

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Help and FAQ

General
  •  1. What is Black Fast Transfert?

    Black Fast Transfert is an online VTC (Vehicle with Driver) booking platform, offering premium transportation services for your journeys with peace of mind.


  •  2. What types of services do you offer?

    We provide transfer services for airports, train stations, sightseeing tours, special events, and customized trips.


  •  3. How can I book a VTC?

    You can book a VTC directly on our website by filling out the booking form: https://blackfasttransfert.com/bookform.


Booking
  •  4. How can I pay for my booking?

    We accept payments in cash or online via SumUp.


  •  5. How to pay online via SumUp ?

    After entering your trip details, select the 'online payment' option. A pop-up window with a QR Code will appear. Click on this QR Code to be redirected to a page where you will need to click on the QR Code again. You will then be directed to the SumUp website to complete the payment. Enter the fare amount and proceed with the payment.


  •  6. Is it possible to modify or cancel a booking?

    Yes, you can modify or cancel your booking by contacting us by phone at +33 7 66 77 62 52 at least 24 hours before your scheduled trip time. You can also do it online using your booking number. To do so, click on the small magnifying glass in the site’s menu.


  •  7. Will I receive a confirmation of my booking?

    Yes, once your booking is confirmed, you will receive a confirmation email with all the details of your trip.


Services
  •  8. What vehicles do you offer?

    We offer a range of luxury vehicles, including sedans, minivans, and SUVs, to meet all your transportation needs.


  •  9. Do your drivers speak English?

    Yes, our drivers are professional and speak several languages, including English, to ensure easy communication with our international clients.


  •  10. Do you provide child seats?

    Yes, we provide child seats upon request. Please specify your needs when booking so that we can prepare the vehicle accordingly.


Safety and Comfort
  •  11. What is your health and safety policy?

    We strictly follow cleaning and disinfection protocols to ensure the safety of our clients and drivers. Vehicles are cleaned and disinfected after each trip.


  •  12. Can I request a customized trip?

    Yes, we offer tailor-made trips to meet your specific needs. Please contact us to discuss your particular requirements.


Pricing
  •  13. How are your rates calculated?

    Our rates are calculated based on distance, vehicle type, and travel time. You can get an instant quote using our online fare calculator.


  •  14. Are there any additional fees?

    All fees are included in the quote you receive at the time of booking. There are no hidden charges. For special requests, additional fees may apply and will be communicated to you in advance.


Customer Support
  •  15. How can I contact customer support?

    You can contact us by email at contact@blackfasttransfert.com, by phone at +33 7 66 77 62 52, or via the contact form on our website. We are available 24/7 to answer your questions.


  •  16. What should I do if I have a problem with my booking?

    If you encounter any issues with your booking, please contact us immediately. We will do our best to resolve the issue quickly and efficiently.


We hope this FAQ answers all your questions. If you need additional information, don’t hesitate to contact us. We are here to make your experience with Black Fast Transfert as pleasant as possible.